Welcome to EZoffice123.com

Customer Service

Shipping & Delivery

Shipping Information

Ezoffice123.com strives to make certain that your order arrives safely in a timely and efficient manner. We utilize a host of different logistic solutions throughout Canada and The United States. Deliveries within Canada have an estimated turnaround of between 5 to 10 business days and are location specific. 

For all shipments within the continental United States, we utilize a host of various freight carriers. Depending on your region and contents of your order we may utilize the most time efficiently and cost effective carrier available to us at the time of your order.


For UPS, FedEx or DHL deliveries, your merchandise will be brought to the front doorstep of your building, unless the shipment is a dock to dock delivery. For deliveries requiring carrying items upstairs, we require prior notice and additional fees will apply for inside delivery or limited access deliveries. For deliveries requiring a tailgate, we also require prior notice and additional fees do apply. Both Tailgate and inside delivery services are available and will require additional costs unless stipulated in your order.

For items that are too large to ship via UPS or FedEx Small Pack, we will use a LTL freight company of our choice to get you your items, meaning your furniture will be delivered to your delivery dock. If there is no delivery dock at your business or home office, you will be responsible for taking the furniture off of the delivery truck. In most cases, we will add the option for a liftgate to the delivery as an added convenience. This is subject to an additional charge. Inside delivery services for these larger items is available for an additional charge. Inside delivery is an optional accessorial service that will incur an additional charge. If we are not informed of the requirement to bring in the items and the delivery company executes the task, then these additional charges will be sent to the consignee of the order.These optional charges will not be shown once you add products to your shopping cart, and you will be required to contact customer service.

Please Take Note that any and all accessorial charges will be forwarded to the consignee, purchaser or end user if not otherwise agreed upon prior to the sale. We are only responsible for the delivery to your curbside unless otherwise requested subject to additional charges. 

For large orders requiring inside delivery, we strongly suggest you call us at  1-877-342-1166 to discuss your needs so we can apply all appropriate cost adjustments.

For items requiring installation services, we will utilize standard installation companies within your vicinity and charges will be added to your order unless otherwise stipulated. 

Standard shipping times for items vary from 5 to 10 business days for Canadian locations and 10 -15 business days for USA based orders or orders originating in the united states and being shipped to Canada and is dependent on the location of your business and the schedule of the logistics company. For items originating from outside of North America, shipping times can range from 6-12 weeks depending on the origin of the items, transit time and customs clearance.

Standard delays are to be expected for items shipping into Canada or The United States due to Customs regulations.

We do not ship to any P.O Boxes or any public storage facilities or locations that are not business or personal in nature.  

Please take note that EZOffice123.com cannot and will not be held liable for delivery delays outside the control of the logistic carriers, companies, brokers we use to fulfill your orders. EZOffice123 strives to use only the best companies to deliver your orders, however, we are not in control of the decisions they make, or when they decide to deliver if there is a delay; Common delays can occur due to inclement weather, Transit lane congestion, logistic supply flows, Transit accidents and labor disputes. Rest assured EZOffice123 will do whatever is within our power to make certain to keep on top of your orders status and bring about a swift resolution. 

Pick-up Requests:

EZoffice123.com works with a host of logistics carriers throughout Canada and the United States of America. Often if requested, we can arrange for your purchase to be held at a carrier's terminal for local pickup by you. Through our use of both FedEx and UPS services, your item can be picked up nationwide through their terminal hub network. Just contact us directly if you would like to exercise this option and we will locate the nearest terminal to you.

For certain orders where your location maybe close to the supplier of your item, we can arrange pick-up right from their distribution center. Please contact us to make arrangments. 

Damaged Merchandise:

Once you receive your order we ask that you inspect it thoroughly prior to signing any of the corresponding paperwork that the carrier will submit to you. Accidents do happen and damage is sometimes overlooked or not discovered until the packaging is removed at the later time. We ask that you inspect all boxes or crates and mark on the waybill any and all damages you notice. As well, taking pictures is highly advisable: We would require that you report any damage and submit pictures you have immediately to us so that we may resolve the issue.

Please be advised:

1) All damage whether discovered during the delivery process or during the unpackaging process must be reported to EZOffice123.com whether by Telephone or email.

2) The damage must be accompanied by actual pictures that support the claims of the damage. High-Resolution pictures are highly advisable as well as pictures of the product still in the packaging. 

3) All returns once authorized must be packaged in the original package that came in. (It is advisable to keep alll the packaging with you until the unit is completely assembled)

Failure to comply with these stipulations null invoice return policy

Ezoffice123 takes additional measures too insure your items arrive safely and utilize only the best logistic companies that are available. We often take out additional freight coverage on your item at our expense so that you can rest assured if anything does go wrong, you are covered. If you have any additional questions or comments please free to contact us at sales@ezoffice123.com or click here to be redirected to our contact us page

Privacy & Security

This privacy policy sets out how Ezoffice123.com uses and protects any information that you give Ezoffice123.com when you use this website. Ezoffice123.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Ezoffice123.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences, and interests
  • other information relevant to customer surveys and/or offers
  • Contact phone number

For the exhaustive list of cookies, we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We do not collect nor store credit card information in any central database or databank. 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Cj@ezoffice123.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Ezoffice123.com Headoffice 1683 rue Chernier Terrebonne, to displayQuebec J6w-4A4.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, To displaying pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
Returns & Replacements

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. Please be advised that both Ezoffice123.com and the supplier reserve the right t refuse a return or exchange until the circumstances of the requwst have been verified.

  1.  Please email info@ezoffice123.com to request a refund and we will contact you in regards to the mater at hand.
  2.  We will send you detailed instructions on when and where the items will be picked up and shipped back.
  3.  Include in your package a signed letter stating the reason for your return and the original receipt. 


Return Stipulations

  • Merchandise that has been used, or altered will not be accepted for return or exchange. 
  • Merchandise that the customer has damaged whether intentionally or accident will not be accepted.
  • Change of color preferences will not be accepted unless customer assumes cost to return item too manufacturer and assumes restocking charges.
  • Change of heart exceptions will not be granted. If you purcased the item knowing the dimensions of the product and decide you want a larger unit after time of purchase, customer will assume 35% restocking fee and transpotation costs to return item to supplier.Please be advised that we reserve the right to refuse resizing requests unless otherwise stipulated.
Restocking Fee

All items are subject to a 35% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

Exchanges are only accepted with prior approval from the supplier or manufacturer.  All exchanges are subject to restocking fee unless otherwise stipulated and return shipping fees. Exceptions can be made for extiguating circumstances. Please contact customer service to discuss.

Notice from the staff:

If your item is damaged when received or has a quality issue, notify us and we will work with you to get it resolved. Please check your order before the carrier leaves your home or business and notify us immediately and take photos of the damage. If you choose to return the item for any other reason (buyer's remorse), you will need to pay for the return shipping, a 35% restocking fee will be charged, and the shipping company won't refund the original shipping. This also applies to items listed as free shipping (that we pay the shipping on - the shipping we paid will be deducted from the return amount). The return must be done within 30 days of original purchase. Items must arrive in resellable condition in the original packaging. Items that do not meet these requirement will be refused. We will refund the remaining payment once item is received

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Ordering
Ordering your item from EZOffice123.com is both easy simple and precise. We process orders through our website as well as call entry center where orders can be submitted over the phone or emailed in for more conveince. Orders will be processed and submitted for delivery once payment has been received. For certain items, EZOffice will require additional information pertaining to freight quote requirements and reserves the right to refuse an order if pertinent information is not provided. Please have either the product, model or sku number handy when calling in orders as well as the color and size unit you require. Orders can be called in through our toll free line at 1-877-342-1166 or emailed too sales@ezoffice123.com
Payment, Pricing & Promotions
EZOffice123.com requires payment in full of any order placed prior too delivery unless otherwise stipulated in the sale agreement. We price all our items so that they reflect the vendors fair market price and do not include applicable taxes, duties or freight in the listed prices on our site. These additional fees are according too area specifics. Promotions are otherwise stipulated on our website and or offered though our promotions circular. EZoffice reserves the right to change prices, promotions or otherwise according to market conditions or vendor policy. EZOffice uses third party merchant processors and a digital invoice processing system that allows for safe and secure transactions through the merchants gateway. We do not accept credit cards over the phone, email or text message or fax unless otherwise agreeded upon and a authorization form has been filled out. 
Viewing Orders
Once Your order has been placed, you can expect to receive a order confirmation as well as receipt of payment once processed. Tracking numbers are also available once order has been shipped and they are provided to EZOffice123.com by the freight carrier of choice. Information about your order can be obtained by calling 1-877-342-1166 or emailing sales@ezoffice123.com
Store Operating hours;
We are available during the week from 8:00 am to 9:00 pm eastern standard time and on the weekends from 10:00 am to 6:00 pm eastern standard time.Our chat line is also open during these hours of operation and can be accessed from our website.